Refund policy

RETURN AND REFUND POLICY

Last updated: February 24th, 2026

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Returns (Standard Items)
Our return window lasts 14 days from the date of delivery. If 14 days have passed since your order was delivered, we are unable to offer a refund or exchange.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it
  • Be in its original packaging
  • Include proof of purchase

Returns that do not meet these conditions may be denied or subject to partial refund at our discretion.

Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer.

 

Final Sale Items (Non-Returnable)
The following items are final sale and not eligible for return, refund, or exchange:

  • Pin clutches (butterfly, deluxe, rubber)
  • Patches
  • Sale or promotional items
  • Gift cards
  • Downloadable or digital products
  • Custom, made-to-order, or commissioned items

 

Custom Orders
All custom, made-to-order, and lodge-commissioned items are final sale and non-refundable.

Exceptions apply only in cases of manufacturing defect or fulfillment error on our part.

 

Pre-Orders
Pre-orders may be cancelled within 48 hours of purchase for a full refund.

After 48 hours, or once production has officially begun (whichever occurs first), pre-orders are considered final sale and are not eligible for cancellation or refund.

Production commencement may be communicated through one or more of the following: website updates, email notifications, or official announcements on our social media platforms (including Instagram and Facebook). Customers who place pre-orders may also receive notification when production begins.

If Mark Well Accessories cancels a pre-order for any reason, a full refund will be issued to the original method of payment.

 

Damaged or Incorrect Orders
If your item arrives damaged or incorrect, you must contact us within 5 days of delivery.

Please email sales@markwellaccessories.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

If the issue is verified as a defect or fulfillment error, we will provide a replacement or refund at our discretion and cover applicable shipping costs.

 

Refunds
Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund.

If approved, refunds will be processed to your original method of payment within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable.

 

Exchanges
We only replace items if they are defective or damaged.

We do not offer exchanges due to a customer selecting the wrong item. Eligible returns within the 14-day window may be refunded according to this policy.

 

Gifts
If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received.

If the item was not marked as a gift at purchase, the refund will be issued to the original purchaser.

 

Shipping Returns
Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We do not guarantee receipt of returned items.

 

Return to Sender
If an order is returned to us by the carrier and marked as “Return to Sender” due to an incorrect or undeliverable address provided at checkout, the order will be refunded minus the original shipping cost.

If you would like the order re-shipped, additional shipping charges will apply.